Greentree – Service and Asset Management

Whether your organisation is grappling with internal service and equipment maintenance demands, or with providing services that meet customer expectations, your business performance can be eroded by missed service calls, overlooked requests, late maintenance, unscheduled downtime, cost overruns and potentially unbilled service delivery. Eradicate these risks with Greentree’s Service and Asset Management suite: all the tools needed to maximise service levels provided to internal or external ’customers’ and to effectively manage the diverse needs of plant and equipment maintenance.

Greentree4Sales - Mobile

Reconnecting sales teams to the core business systems so they can stay ahead of the game. Greentree connects your revenue engine to your business engine in the most powerful way possible. User friendly, Never miss a beat again.

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 -Works on desktop, laptop or tablet

- User-friendly work space

 -Comprehensive functionality

 -Simple display of key data

 -Tailored to the way you work

Greentree4Timesheets - Mobile

Record time against all work completed as you are doing it and ensure no more lost minutes or lost income.

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-Flexible & easy to use

- Summary statistics

- Expense recording

 -Reminders & Alerts

- Universal connectivity

- Customisable look & function

eService

In today’s fast- paced business climate, customers expect direct access to information serving technologies that will help them stay informed, communicate effectively and make better business decisions. The Greentree eCRM Service Portal empowers your customers and staff, with a web-based connection to the Greentree CRM Service modules, providing real-time access to both enquiry and data entry functions.

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  -“Out of the Box” functionality

-  Self-managing customers

-  One point of contact

-  Manage a reseller channel

-  Knowledge Base access

 

Customer Service

Customers are the most important thing to any business, without them there would be no business. Providing excellent customer service in an effective and timely manner is a critical process, requiring careful resource planning and effective IT systems. The Greentree Customer Service suite is ideal for providing solutions to these issues, with a proven methodology and highly effective approach for organisations of any size.

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 -Manage your help desk more effectively

 -Escalate customer support calls to field service requests

- Provide rapid answers

 

 

Asset Management

Effectively maintaining customer assets or systems in many or even remote locations, requires careful resource planning and effective IT systems. The Greentree Asset Management suite works in conjunction with the Greentree Customer Support suite of software to provide a range of options for organisations of any size.

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-Effective asset management

 - Easy to manage multiple asset locations

  -Track all asset events

  -Asset classification

  -Scheduled maintenance

 

For More Information please contact us on:

e: sales@ama-it.com

t: 0117 923 1133