Methodology

Our Methodology – getting it right for you


making IT work for you

Our main objective is to help enable companies to focus on their core business, It is our commitment to each and every client to provide only leading edge technology and the latest in popular software applications. We make IT work for you.


How we work:Our approach is based on an open, honest partnership with our clients and we have a code of behavior for all staff to ensure that we consistently deliver professional services. From sales through to support you will be treated with integrity, business understanding and a desire to make you our happiest customer.


The Consultation:We will make sure we have a full understanding of your business needs, working closely with you to help clarify your requirements. We will demonstrate to you the systems that we are recommending and following initial consultation will provide you with a proposal stating:

  • Your business objectives for the new system
  • Key business pressures – timescales and budgets
  • Summary of solution key functionality
  • Specification of any bespoke enhancements
  • Detailed breakdown of solution costs
  • Breakdown of associated Software Support and Licence Fees
  • Hardware and software requirements

Delivering Value: A theme that underlines our activities is a constant awareness of the need to offer excellent value for money to our clients. The result is a continually developing set of tried and tested products and services, thus allowing our clients to enhance and grow their solution in a cost effective way.


Implementation Strategy:Project Management is essential to the successful implementation of our products and services. AMA Business Systems follow a structured methodology to project manage all of our software implementations. AMA implementation projects will meet the following guidelines:

  • A controlled and organised start, middle and end.
  • Regular reviews of progress against plan.
  • Control of any deviations from the plan
  • The involvement of management and stakeholders at the right time and place during the project.
  • Good communication channels between the project manager and the rest of the organisation.

Project Timings:It is recommended that a phased approach be taken with the Project and a definitive schedule will be agreed at the project consultancy stage.  The timing of the implementation can be tailored according to business activity levels. We would expect you to sign off each stage as and when you are satisfied that they have been completed.


The Ongoing Relationship:We understand that our implementation of your software is only the first stage of a successful system and a satisfied client. AMA Business Systems will continue to offer you the same level of excellent service in the post implementation period as we did during the implementation.


Accreditations:

As an accomplished provider of Business Management Solutions AMA hold the following accreditations:

  • Greentree Prefered Partner
  • Pegasus Centre of Excellence
  • Sage Business Partner
  • KCPOS Accredited Reseller
  • Microsoft Small Business Specialist
  • HP Business Partner
  • NFON reseller

As a Microsoft Small Business Specialist AMA have demonstrated understanding and the ability to deal with the needs of UK small businesses. Having undergone an advanced technical examination we have access to support, training and resources from Microsoft.  AMA’s Small Business Specialist status is signified by displaying the logo so clients can be confident they are dealing with a company that knows how to make IT work for ‘smaller ‘companies.

 Pegasus accounting software Centre of Excellence

AMA is one of Pegasus’ largest partners in the UK. We have been recognised as a leading partner through various Pegasus awards and accreditations received over the years. Including the coveted ‘Regional Reseller of the Year’. Recently we have a new accreditation, having been made a ‘Pegasus Centre of Excellence’.  This accreditation is in recognition of our experience and knowledge. AMA play a crucial part in the ongoing development of the Pegasus accounting software products. We take an active role in the ‘Pegasus Advisory Panel’, assisting Pegasus in devising their product ‘roadmap’.

Pegasus Centre of Excellence

AMA has again been awarded the highest recognition of our levels of customer service and knowledge of Pegasus products. Accreditation’s include the award winning business accounting software Opera 3. The ‘Pegasus Centre of Excellence’ award. We were the first Pegasus Partner in South West England to achieve this status.

Pegasus say: Pegasus products are sold and supported through our highly skilled network of Partners. That’s because we believe that our customers are best served by a channel of dedicated specialists. Each Partner blends experience of supplying accounting and business solutions to many industries and expertise, with their own unique portfolio of skills to provide you with superb customer service.

We recognise that a selection of our Partners make a significant investment above and beyond our minimum requirements in our flagship solutions enabling them to present our products full potential to businesses. They offer:

  • In-depth product knowledge and understanding
  • Outstanding after-sales care
  • Service excellence

In recognition of their commitment, Pegasus awards these Partners with ‘Centre of Excellence’ status and this is valid for the calendar year in which it is awarded.

 

For further information, please call us today on 0117 9231133 or email sales@ama-it.com