Support

The continuity of your business is vital, so you need robust systems that are well supported.

AMA are continually recognised as the leading Pegasus Business Partner for delivery of excellent customer service and Pegasus support.

Our Pegasus Support Consultants have an extensive range of experience and can help you to resolve any problems you may encounter with your Pegasus accounting, ERP or CRM system.  

Infrastructure support ...

We can, if you wish, act as your IT department or we will work with your in-house IT people to assist them in evaluating your business software requirements – allowing them to concentrate on looking after your systems.

Tailored support packages give you the peace of mind, knowing that:

• We can support your software, your hardware and your network – just one call gets you all the assistance you need
• Our service is flexible, yet comprehensive.  If you have another supplier supporting part of your system we are happy to partner with them to give you seamless cover; alternatively we can be your sole support service
• One annual fee provides you with a fully comprehensive support contract incorporating parts, labour and loan equipment
• The package can include disaster recovery solutions, back up servers that keep the system running, loan servers if yours is being fixed, server monitoring, Anti-Virus, Anti-Spam and Anti-Spyware, systems monitoring and updates
• Remote access facility enables us to support systems all over the world – we can connect directly to your desktop.  Our engineers are highly experienced and well qualified.  We train them continually so they are always up to speed with the very latest technologies and solutions
• Our UK-based help desk is staffed by people, not just technical experts, who have gained extensive accounting and business experience working in industries like your own