In 1986 AMA began with the vision of providing affordable, high quality IT support and services to businesses. Our philosophy is simple – “allow a business to function more effectively by removing the pressure associated with maintaining today’s computer technology”.
AMA-IT Care has raised the bar in terms of the support and after-sales service you will receive. The AMA-IT Care Plan covers all aspects of your IT system – Hardware, Software, Networks and Email as well as your Accounting and Management Information Systems. The major difference to other support company’s is the PROACTIVE element of the AMA-IT Care Plan which provides a number of site visits throughout the contract period to offer advice and consultancy on the issues that are affecting your business.
Put simply, AMA-IT Care allows you to concentrate on running your business by entrusting the support of your IT systems to AMA-IT.
 Telephone Support
Our experienced and fully-trained help desk team provide telephone and remote support during working hours so problems will be fixed promptly, without the necessity of an on-site visit – minimising downtime and inconvenience.
Instant Remote Access
Simply place a call with our dedicated technical team and one of them will remotely access your system, allowing you to demonstrate the problem and watch the remedial action as it happens.
Hardware Maintenance
We always recommend our on-site AMA-IT Hardware Maintenance and Disaster Recovery service for all systems running business applications. Our experienced engineers offer a prompt response service, supporting only AMA-IT contract customers.
Pro-Active Site Visits
Our 5-Star service incorporates PRO-ACTIVE site visits. These visits can be used for almost any purpose and as a 5 star customer, you are able to tell us what you need done, such as a network health check on your system.
We carry out a full system security review, advising on areas such as anti-virus, firewalls, anti-spyware and network data integrity. The visits could also identify areas of your accounting system that could be used to improve the way the system works for you, or to provide vital management information.
|
Support & Services
